Terms & Conditions

By accessing or using Cligo in any way, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the platform. If you are a team member, ask your account owner to remove your access.

Cligo is a customer relationship management platform that lets businesses manage their customers, conversations, campaigns and social media from one place. The service includes:

Coming soon: SMS campaigns and AI cold calling. Features marked as coming soon are not part of the service until we make them available, and may be offered on separate or usage-based pricing.

We may add, change or remove features over time. We will give reasonable notice before removing a feature your paid plan depends on.

Account owners. The person who signs up creates a business account and becomes its owner. The owner manages the account's subscription, connected channels and team, and is responsible for how the account is used.

Team members. The owner can invite team members and assign them roles. Each login is personal: sharing credentials between people is not allowed.

You agree to:

• Provide accurate information and keep it up to date
• Keep your password secure and not share it with anyone
• Notify us immediately at [email protected] if you suspect unauthorised access to your account
• Take responsibility for all activity that happens under your login, and, for owners, under your account

• Free trial: every new account starts with a free trial of the length shown on our pricing page. No payment card is needed to start.
• Paid plans: after the trial, continued use requires a paid plan. Plans are billed monthly or annually, in advance, through our payment processor, Stripe.
• Automatic renewal: subscriptions renew automatically at the end of each billing period until cancelled.
• Cancellation: the account owner can cancel at any time from Settings → Billing, with no cancellation fee. Your plan stays active until the end of the period you have already paid for.
• Changing plans: upgrades and downgrades within the same billing interval are prorated on your next invoice. Switching between monthly and annual billing starts a new billing period and is charged immediately, less a credit for unused time. The exact amount is shown before you confirm.
• Failed payments: if a payment fails, Stripe retries it. A plan change whose payment does not go through is not applied until the payment succeeds.
• Plan limits: each plan has limits (such as team seats, contacts, campaigns per month, connected social accounts and storage). Actions that would exceed a limit are blocked until you upgrade or reduce usage.
• Price changes: changes to our prices apply to new subscriptions. Existing subscriptions keep their current price unless we notify you in advance of a change.
• Taxes: prices are shown in US dollars, and no tax is added to them.

Charges from third parties for the channels you connect, such as WhatsApp conversation fees from Meta, email sending from Brevo or SMS from Telnyx, are billed to you by those providers and are separate from Cligo's fees.

Your business connects its own WhatsApp Business number, email sending account and SMS number to Cligo. Messages are sent from those accounts, under your business's name. You agree to:

• Have the right to use every number, sender address and account you connect
• Comply with each provider’s terms and policies, including Meta’s WhatsApp Business and Commerce policies, Brevo’s and Telnyx’s acceptable use policies
• Only message customers who have given any consent the law or the provider requires, and honour opt-out requests promptly
• Use approved message templates where WhatsApp requires them

A number or sender address can be connected to only one Cligo account at a time. Providers may restrict or suspend your channel for policy violations; Cligo is not responsible for actions providers take on your accounts.

Use Cligo only for lawful business purposes consistent with these Terms. The following are prohibited:

• Sending unsolicited bulk messages (spam), or messaging people who have not given any required consent or have opted out
• Harassing, threatening, defaming or abusing any person or group
• Uploading or distributing malware, or any malicious code
• Attempting to access another account's data, or any system or network you are not authorised to access
• Reverse engineering, decompiling or attempting to extract the platform's source code
• Accessing the platform with automated scripts or bots without our written consent
• Circumventing plan limits, billing, rate limits or security controls
• Breaking any applicable law, including data protection and anti-spam laws (such as GDPR, PDPA or local equivalents)
• Publishing content that infringes copyright, trademarks or other intellectual property rights
• Using AI writing assistance to create deceptive, misleading or manipulative content
• Reselling or sharing access to the platform outside your business without our permission

Violations may lead to suspension or termination of your access, as described under Suspension & Termination.

You connect your business's social media accounts through each platform's official login, using Cligo's approved developer apps. By connecting an account, you agree to:

• Follow the terms and community guidelines of each platform (Meta, LinkedIn, X, TikTok, YouTube)
• Only connect accounts you are authorised to post to
• Take full responsibility for everything published to your accounts through Cligo

Platforms may change or withdraw their APIs at any time, so we cannot guarantee that any integration will remain available. We may disconnect an account that violates platform policies or these Terms.

AI-assisted outbound calling is not yet available to customer accounts. Before it is offered, we will publish terms covering its use, including your responsibilities for consent, call recording, Do Not Call registries, permitted calling hours and telemarketing law. Using the feature will require agreeing to those terms.

Your content. Your business keeps full ownership of everything it stores or publishes through Cligo, including customer data, messages, campaign content, files and posts. You grant us a limited, non-exclusive licence to store and process that content only as needed to provide the service.

Our platform. The Cligo platform, including its design, code, features, trademarks and documentation, is owned by Cligo and protected by intellectual property laws. You may not copy, reproduce or create derivative works from it without our written permission.

AI-generated content. AI-written text is a suggestion. Review and edit it before publishing; you are responsible for anything you publish. We make no warranty that AI-generated content is accurate, original or free from third-party claims.

Our Privacy Policy explains how we handle data and forms part of these Terms.

• Your business is the data controller for the information it stores about its own customers; Cligo processes that data on your behalf to provide the service
• You are responsible for having a lawful basis, and any required consent, for the customer data you import and the messages you send
• Do not store sensitive personal data (such as health data, financial account details or government ID numbers) unless you have a clear, lawful business need
• Each business’s data is kept separate and is not visible to other accounts on the platform

We work to keep Cligo available, but we do not guarantee uninterrupted or error-free service. It may be temporarily unavailable because of:

• Scheduled maintenance (with advance notice where possible)
• Urgent security fixes
• Outages at our infrastructure providers, or at the messaging and social media platforms you connect
• Events beyond our reasonable control

We recommend keeping your own copies of business-critical data, for example by exporting your contacts regularly.

Our total liability for any claim arising from these Terms or the platform is limited to the amount your business paid us in the 12 months before the claim, or one hundred US dollars (USD $100), whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

You agree to indemnify and hold harmless Cligo and its affiliates, officers, employees and service providers from claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from:

• Your use of the platform in breach of these Terms
• Content you upload, send or publish through the platform
• Messages or campaigns you send without required consent or in breach of anti-spam law
• Your breach of any third-party rights, including intellectual property and privacy rights
• Your breach of the terms or policies of any channel or social platform you connect
• Your breach of any applicable law

By you. The account owner can delete the account at any time from Settings → Account. Deletion locks the account straight away, signs everyone out, stops scheduled sending and cancels renewal of the subscription. The account and all of its data are then permanently deleted after 30 days. During those 30 days the owner can restore everything by signing in again. Team members can ask their account owner to remove their access.

By us. We may suspend or terminate an account, with or without notice, if we reasonably believe it has:

• Breached these Terms or our Acceptable Use Policy
• Been used for fraudulent, abusive or illegal activity
• Harmed other users, third parties or the platform
• Been the subject of a lawful request from a regulator or law-enforcement authority

A suspended account's team is signed out immediately and cannot sign in until we lift the suspension; its data is kept during the suspension. Provisions that by their nature should survive termination (including intellectual property, limitation of liability and indemnification) continue to apply.

These Terms are governed by and interpreted in accordance with applicable laws. We will first try to resolve any dispute through good-faith negotiation.

If a dispute is not resolved through negotiation within 30 days, both parties agree to submit to binding arbitration or the jurisdiction of the courts in the location where Cligo operates, as appropriate.

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary, and the rest of the Terms will remain in effect.

We may revise these Terms as the platform evolves or the law requires. For material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify account owners by email or in the app
• Give at least 14 days’ notice before material changes take effect, unless a change is required sooner by law

Continuing to use Cligo after revised Terms take effect means you accept them. If you do not agree, stop using the platform and, if you are an account owner, delete your account.

If you have questions about these Terms, need to report a violation, or wish to exercise any rights described herein, please contact us: